Refund Eligibility

Due to the nature of downloadable and licensed software, all sales are final once:

➽ A license key has been issued or activated

➽ The software has been accessed via our cloud system

Refunds may be considered only if:

➽ The software is technically defective and cannot function as described, and

➽ Our support team is unable to resolve the issue within the initial 14-day evaluation period.

Non-Refundable Cases

Refunds will not be provided for:

➽ Change of mind after purchase

➽ Lack of compatibility with unsupported hardware, OS, or third-party software

➽ Network, firewall, or cloud access restrictions on the customer side

➽ Expired support or maintenance period

➽ Failure to renew a maintenance contract